Return & Refund Policy
Last updated: [07/02/2026]
At Framekre.in, every product is custom-made with care and attention to detail. Since our frames are personalized, we follow a transparent and fair return & refund policy.
📦 Customized & Personalized Products
- All Framekre.in products are customized based on customer-uploaded photos.
- Due to the personalized nature of our products, returns or refunds are not accepted for reasons such as change of mind, incorrect photo uploaded, or personal preference.
❌ Damaged or Defective Products
We take quality seriously. If you receive a product that is:
- Damaged during transit
- Defective
- Incorrect item delivered
Please contact us within 48 hours of delivery with:
- Clear photos or videos of the product
- Order ID
📧 Email us at: [your support email]
Once verified, we will:
- Replace the product OR
- Offer a refund, depending on the issue
🔁 Replacement Policy
- Approved replacements will be processed within 5–7 working days.
- Replacement products will be shipped at no additional cost.
💰 Refund Process
- If a refund is approved, it will be credited to the original payment method.
- Refunds are usually processed within 7–10 working days after approval.
🚚 Shipping Issues
- Delays caused by courier partners, incorrect address, or customer unavailability are not eligible for refunds.
- Please ensure that your shipping details are correct while placing the order.
⚠️ Important Notes
- Minor variations in brightness, color, or lithophane glow are natural and not considered defects.
- Product images shown on the website are for representation purposes only.
📞 Need Help?
For any questions related to returns or refunds, feel free to contact us:
Email: patilkalebusiness2026@gmail.com
Website: www.framekre.in
